Use AI to Predict Churn and Prevent Lost Customers

At Xyonix, we use your data to design custom AI models that predict which of your customers are most likely to churn.

Great customers of yours churn, lapse, or quit your insurance policies every day. Some for unpreventable reasons like they got a new job, or moved to a different region where you don’t provide coverage. Many, however, terminate your insurance policies for reasons you can prevent.

What if you could know ahead of time exactly which of your customers are likely to terminate their insurance with you? What if you not only knew who these customers are, but you could stack rank them by the probability they will quit, or their total lifetime value to you? Now, imagine your CRM system automatically reaches out to these customers, or alerts your customer service reps to reach out. What if your AI backed system also has a pretty good idea of what the problem is. Perhaps this customer paid large amounts repeatedly in recent claims. Now, your customer service rep can recommend an improved lower deductible plan that makes more sense for this customer BEFORE they actually quit.

At Xyonix, we have repeatedly been successful in accurately predicting churn from data like yours. As long as you have detailed customer information such as plans, tenure, payment history, claims records, etc., there’s a good chance there’s useful signal for us to work with.

Interested in saving your best customers? Contact us, perhaps we can help.