ai_failures

AI Gone Wrong? The Critical Role of Chatbot Testing and Certification

AI Gone Wrong? The Critical Role of Chatbot Testing and Certification

AI chatbots are transforming customer service by providing 24/7 availability and interactions that resemble human conversation. It's anticipated that by 2025, 80% of customer support will utilize Generative AI to improve the customer experience and increase agent efficiency. However, the swift adoption of this promising technology has faced obstacles, particularly miscommunications that have risked brand reputations. To prevent inaccuracies it's essential to adopt thorough AI testing and certification processes. In this article, learn more about why rigorous testing and certification are critical for the successful integration of AI chatbots in customer service.

10 Reasons Why AI Innovation Fails According to an AI Consultant

10 Reasons Why AI Innovation Fails According to an AI Consultant

As an AI Consultant, I get a front row seat to AI and innovation; I repeatedly see when it succeeds, and when it fails. I’ve been building AI and machine learning based systems for over 20 years, in many different companies, cultures, and problem domains. During this time, I’ve noticed a number of patterns that cause the deployment of AI systems and AI powered features to fail.