Explore our case studies showing how we partnered with SaaS, health-tech, and services leaders to cut repetitive tickets, accelerate onboarding, and clear tough compliance checks by embedding a domain-trained AI assistant.
Xyonix recently developed a cutting-edge virtual concierge system for deployment across thousands of hotels worldwide. This AI-driven system features a sophisticated knowledgebase for hotel-specific inquiries and an LLM-based dialog system for dynamic guest interaction. The system also includes advanced features to avoid bot hallucinations and maintain creative control over responses, offering broad guidance in general queries while relying on a curated knowledgebase for specific information. Additionally, it intelligently classifies guest questions, seamlessly directing complex issues to human staff. [Read more]
We worked closely with a company that helps colleges and universities better advise their student populations in a variety of areas including career choices, adjusting to college life, finding motivation and more. We built a virtual concierge like application that transcends traditional question/answering engaging in highly sophisticated and helpful conversation. We worked closely with the company CEO and product teams to think through a variety of advanced applications, build demonstrable prototypes, and facilitate easy deployment into production. [Read more]
We helped a company developing a virtual AI tool for improving student progression understand how to facilitate interactions between students, parents, and teachers to optimize teaching outcomes. We proposed a system with the ability to analyze factors affecting student outcomes and use that information to instruct teachers and parents on how to best observe and assist their students.ns, and teacher actions. It could then use this knowledge to instruct teachers and parents on how to observe student progress and provide them with specific feedback on observational ability, engagement, and teaching plan quality.
We helped a company build a powerful virtual intake specialist that automatically communicates with patients to route them to the best care for their condition. Our AI system listens to patients and asks them just the right follow up questions, much like a traditional intake nurse might, to help schedule the best care option. [Read more]
We built a system that helped our client help popular artists like Metallica and Beyonce communicate with their massive fan base by automatically interpreting millions of fan text messages sent to artist’s personal phones. Our parser was capable of accurately recognizing over 70 detailed conversation statements.
We worked closely with executives and data scientists of a major automated sales lead generation system to define an AI path forward that enabled their system to not only understand conversations, but to also generate responses for human consumption. We were able to efficiently extend one conversational domain from the recognition of just a handful of response categories, to over 50, all with very high accuracy.
