Is Your Chat Secure Enough to Protect Your Sensitive Customer Data?

UNDERSTAND THE RISKS THAT PUBLIC AI MODELS AND LLMs CAN POSE TO DATA SECURITY.

Did you know that data breaches can happen inside or outside your company’s walls? External cyber threats aren’t the only security risk; an employee copying and pasting the wrong customer information into ChatGPT can inadvertently cause a serious data breach. A secure, custom AI-powered concierge can handle sensitive customer data with integrity and accuracy.

Did you know? Open source LLMs should not be used for sensitive data.

Due to potential security vulnerabilities and the lack of control over the underlying algorithms and models, open source LLMs should not be used for sensitive data.

LLM Memorization Violates Privacy

Large language models (LLMs) memorize parts of their training data, and when prompted appropriately, they reproduce it verbatim, which poses privacy concerns, degrades text quality, and introduces fairness issues. The bigger the model the easier it memorizes training data.

Open AI is Not Recommended for Sensitive Data

Open AI is unable to delete specific prompts from a user’s history so it asks that users don't share any sensitive information in their conversations.

Unknown Bugs Can Pose Privacy RiskS

Unknown bugs can occur without the control of the system provider, highlighting the inherent risks of using private data within services, as exemplified by OpenAI's temporary shutdown of ChatGPT due to a bug allowing users to view the titles of other users' chat histories.

Increase Customer Satisfaction and Safeguard Your Data with an
On-Premises or Private Virtual Concierge

Secure Data-driven Interactions

Your sensitive data remains secure throughout the entire customer interaction process. Our solution ensures minimized data exposure by processing all data locally, eliminating the need to share it externally. By creating private AI models, we prioritize the confidentiality of your sensitive information. Whether it's customer inquiries, personalized recommendations, or sensitive transactional data, our virtual concierge handles it all securely within your controlled environment. You can have peace of mind knowing that your valuable data stays protected, ensuring compliance with data privacy regulations and maintaining the trust of your customers.

Improved Compliance

On-premises deployment offers better compliance adherence, especially for industries with stringent data regulations such as healthcare or finance, as it enables you to maintain data within your infrastructure, ensuring compliance with relevant privacy and security standards.

Personalized Customer Interactions

Our virtual concierge solutions prioritize privacy and empower your customers with a personalized, interactive, and efficient experience. By leveraging cutting-edge AI technology and tailored large language models (LLMs), our chatbot can intelligently address inquiries based on custom and highly sensitive content that you provide, such as websites and structured data. These capabilities allow us to deliver unparalleled, human-like interactions. Your virtual concierge will not only possess extensive knowledge and conversational skills but also exude the exceptional service of a remarkable human concierge.

Explore the Potential of Virtual Concierge Services

Listen to the latest podcast from Your AI Injection and learn how brands can revolutionize customer service with an AI powered virtual concierge.

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